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We’re here to help! If you have any questions, issues, or feedback, please don’t hesitate to reach out to our support team.

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How to Get Support

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Email Support

Send us an email at [email protected] and we’ll get back to you as soon as possible. Response Times:
  • Free Plan: Within 48 hours
  • Starter Plan: Within 24 hours (Priority Support)
  • Growth Plan: Within 12 hours (Priority Support)

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In-App Chat

If you’re logged into your Podifai dashboard, you can use the in-app chat feature to get instant help from our support team.

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Feature Requests

Have an idea for a new feature? We’d love to hear it! Submit your feature requests through our Feature Requests page.

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Before You Contact Us

To help us assist you more quickly, please have the following information ready:
  • Your Shopify store URL
  • A description of the issue you’re experiencing
  • Screenshots or screen recordings (if applicable)
  • Steps to reproduce the issue

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Common Issues

Before reaching out, check if your issue is covered in our FAQ or Troubleshooting guides.

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Onboarding Support

Starter and Growth Plan customers receive 1:1 onboarding support from our founder. We’ll help you set up your first customizer and answer any questions you have about the app.

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Community

Join our community to connect with other Podifai users, share tips, and get inspiration for your customizers: We look forward to hearing from you!