General Questions
What is Podifai?
What is Podifai?
Podifai is a no-code product customizer app for Shopify that allows you to add custom options to your products. Customers can personalize products with text, images, colors, and more—all without you needing to write a single line of code.
How much does Podifai cost?
How much does Podifai cost?
Podifai offers three pricing tiers:
- Free Forever: 1 custom product with all option types
- Starter ($19/month): 20 custom products with priority support
- Growth ($49/month): Unlimited custom products
Can I try Podifai for free?
Can I try Podifai for free?
Yes! Podifai offers a Free Forever plan that includes 1 custom product with access to all option types. This allows you to test the app and see if it’s right for your store before upgrading.
Does Podifai work with my Shopify theme?
Does Podifai work with my Shopify theme?
Yes, Podifai is designed to work seamlessly with all Shopify themes, including Online Store 2.0 themes. The customizer is injected natively into your product pages for a smooth, branded experience.
Technical Questions
Will Podifai slow down my website?
Will Podifai slow down my website?
No. Podifai is optimized for performance with native form injection and CDN-delivered images. Your store will remain fast and responsive.
How do custom options appear in orders?
How do custom options appear in orders?
All custom options selected by customers are automatically included in your Shopify order details. You’ll see them in your admin panel, order confirmation emails, and packing slips.
Can I use Podifai with other Shopify apps?
Can I use Podifai with other Shopify apps?
Yes, Podifai is designed to work alongside other Shopify apps. However, if you’re using another product options app, you may need to disable it to avoid conflicts.
Does Podifai support multiple languages?
Does Podifai support multiple languages?
Multi-language support is currently in development. You can manually translate option labels, but automatic translation is coming soon.
Customization Questions
How many options can I add to a product?
How many options can I add to a product?
There’s no limit to the number of options you can add to a product. However, we recommend keeping it under 10-15 options for the best customer experience.
Can I charge extra for custom options?
Can I charge extra for custom options?
Yes! Podifai supports dynamic pricing, allowing you to add extra charges for premium options, materials, or services.
Can I show/hide options based on customer selections?
Can I show/hide options based on customer selections?
Absolutely. Podifai’s conditional logic feature allows you to create dynamic customizers that show or hide options based on previous selections.
Can customers upload their own images?
Can customers upload their own images?
Yes, the Image Upload option type allows customers to upload images or logos for custom printing or engraving.
Billing & Account Questions
How do I upgrade my plan?
How do I upgrade my plan?
You can upgrade your plan at any time from your Podifai dashboard. Go to Settings > Billing and select the plan you want to upgrade to.
Can I cancel my subscription anytime?
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Your customizers will remain active until the end of your current billing period.
Do you offer refunds?
Do you offer refunds?
We offer a 30-day money-back guarantee. If you’re not satisfied with Podifai, contact our support team within 30 days of your purchase for a full refund.